According to Ally, I spent over 6 hours in calls today. None of them particularly pleasant.
The goal is to get different issues worked on in priority order without losing anything.
We will be using two different aspects of Gitea. The issue (ticket) system and the project management system.
We have set up the project management system as a Kanban board. “Backlog”, “ToDo”, “In Progress,” “Done.” I now have to train the account manager on how to manage projects.
My biggest problem is how they want to use the tickets. Tickets are there to track a an issue, task or project. Every comment on the ticket should move the ticket forward in some way.
This is not an email chain. You don’t quote the previous comment in your comment unless it makes sense.
If your comment is wrong, edit it to make it correct. When somebody else comes to the ticket and they are scrolling down, they are going to stop at the first comment that answers their question/need. They are not going to read to the bottom of the ticket to find a different comment that says “Oh, disregard the comment above; THIS is the real information”
Currently, I have a ticket with 3 comments referencing the same image with three different image names. The first comment was from the account manager, who wrote, “Client confirms X, see attached.”
No comment should ever read “See attached”. You attached it. You know what the image is. You know why you attached it. Having everybody else on the project look at the image and GUESS at why you put it there is wasteful of their time and resources.
In this case, the attached image had nothing to do with the confirmation. They were two separate issues.
Somehow he couldn’t cut and paste images into the ticket. So all the images were being saved as attachments, not inline. When asked if I could edit his comment to inline his images, he refused.
It is verboten to edit his comments. So I now have to get him to fix his comments when he makes a mistake…
Oh my, this is a rant, and it isn’t getting any better.
I hope you are having a great day. I’m 6 hours behind in the project and will be coding most of the day.
(Oh, when I took the stovepipe off to clean it, running the chimney pipe brush through the 8 inch stovepipe caused the pipe to come apart at the seam and for holes to show up. That required a trip to the hardware store to get more stovepipe.)